How about driving down or better managing costs; getting up and running quicker; and letting someone else manage the day-to-day operations and upgrades for the speech enabled solutions you would like to have?
Since Speech projects require high initial costs, detailed know-how, experienced team members and complicated operation requirements, many organizations can not start to use this highly sophisticated technology in their daily call center operations. Speechouse eliminates this fact by offering its services and solutions with the "Managed Service" model, which enables companies to get speech enabled solutions only as a service and and therefore pay a simple service fee for the usage. In other words, with this model, companies no longer think about the troublesome and costly processes of these complex solutions such as the integration of system components, required trainings, optimisation and constant maintenance of the systems. Speechouse's highly experienced voice experts team performs all those processes for you while you just check upon the quality of the service and make payment only for the amount you use.
Following are 5 reasons why you should consider having Managed Services:
Hosted solutions have significantly lower start-up costs than on-premise alternatives. The enterprise avoids the capital cost of buying voice servers, Web servers, telephony hardware, speech recognition software licenses, and other system components. The enterprise does not have to dedicate valuable space to the IVR and contact center systems. And, the staffing costs associated with managing and upgrading these systems are eliminated.
Since the infrastructure itself is already running and validated by the hosting provider, deployment time drops significantly. There is less to integrate because the telephony, speech technology, and application licenses are already integrated. Even if changes are required, the entire infrastructure is under the hosted service provider's control so there is less wasteful back-and-forth between the service provider and the enterprise to reconcile differences between data and voice communications. The service provider can simply issue a standard set of specifications that the enterprise has to meet in order to tie in.
Hosting companies are better able than in-house IT to maintain voice solution development skills. Creating voice solutions demands specialized experience, such as designing voice user interfaces and integrating voice applications with back-end data systems. Even within a large organization these tasks are sidelines, not the primary business. Hosting companies' focus on developing voice solutions enables them to maintain those skills more cost effectively than in-house IT could. These groups are also better able to help you leverage standards such as VoiceXML, CCXML, SIP and MRCP.
4) Less risk adopting new technology.
Hosted solutions reduce the risks associated with adopting new, rapidly changing technology. To a large extent, hosted services shield their users from these underlying technologies. In the case of hosted IVR and contact center solutions for example, speech technologies - speech recognition, speaker verification, TTS, etc.
- are rapidly advancing. VoIP itself is also rapidly changing because of the adoption and evolution of the SIP standard. The hosted service provider must incur the costs of keeping up to date with technology advances. If they don't, their customers can readily switch to another hosted service provider. Organizations that use hosted solutions can more rapidly respond to market changes and new technology because they don't have a capital investment in their own software/hardware infrastructures.
5) The agility advantage.
Hosted solutions have always been a great way to manage growth, especially for organizations experiencing rapid growth and uncertain conditions, such as demand spikes and seasonal demand. Additionally, they provide the ability to quickly launch new services, tune existing solutions and jump to the newest technologies enabling you to continuously improve operations and to maximize customer service.
