TELECOMMUNICATION
Set the new standards in service, lead the competition...
In today's highly competitive environment, telecommunications companies are seeking distinctive services that will enable them to keep their current customers as well as gaining new ones. Speechouse helps telecommunications companies meet these challenges and take the lead in the competition with sophisticated and natural solutions that leverage the power of speech.
The Speech Recognition services provided by Speechouse enable your customers to use your self-service offerings with the highest accuracy and speed levels. Speechouse offers applications designed to meet the specific requirements of the telecom companies in two models: MANAGED (the management of the system is performed by Speechouse) or ON-PREMISE (the management of the system is performed by the company after installation and deployment). The telecom companies can choose either of these models to automate their customers' complex service requests such as invoice information, changing of passwords or technical support, and handle these transactions in the easiest and fastest way.
The speech enabled appliacations and solutions Speechouse offers are based on Natural Language Recognition, enabling the callers to speek freely into the phone (such as saying "I want to get my invoice details") and be routed to the relevant information or perform transactions in the fastest and easiest way. With this automation capability that Speechouse solutions offer, the customers can easily get their invoice information, change password or request for technical support. By accelerating transactions with speech, the callers no longer have to navigate through lenghty menus or wait in long queues to talk to a live agent for such simple transactions, thereby increasing the customer satisfaction levels as well as minimizing call resolution rates and freeing up agents to handle more complex and high value calls.
Please contact us to get more information on the Managed Services or the Professional Services Speechouse offers...
Set the new standards in service, lead the competition...
In today's highly competitive environment, telecommunications companies are seeking distinctive services that will enable them to keep their current customers as well as gaining new ones. Speechouse helps telecommunications companies meet these challenges and take the lead in the competition with sophisticated and natural solutions that leverage the power of speech.
The Speech Recognition services provided by Speechouse enable your customers to use your self-service offerings with the highest accuracy and speed levels. Speechouse offers applications designed to meet the specific requirements of the telecom companies in two models: MANAGED (the management of the system is performed by Speechouse) or ON-PREMISE (the management of the system is performed by the company after installation and deployment). The telecom companies can choose either of these models to automate their customers' complex service requests such as invoice information, changing of passwords or technical support, and handle these transactions in the easiest and fastest way.
The speech enabled appliacations and solutions Speechouse offers are based on Natural Language Recognition, enabling the callers to speek freely into the phone (such as saying "I want to get my invoice details") and be routed to the relevant information or perform transactions in the fastest and easiest way. With this automation capability that Speechouse solutions offer, the customers can easily get their invoice information, change password or request for technical support. By accelerating transactions with speech, the callers no longer have to navigate through lenghty menus or wait in long queues to talk to a live agent for such simple transactions, thereby increasing the customer satisfaction levels as well as minimizing call resolution rates and freeing up agents to handle more complex and high value calls.
Please contact us to get more information on the Managed Services or the Professional Services Speechouse offers...
TELECOMMUNICATIONSet the new standards in service, lead the competition...
FINANCIALEnsure the security of your data, differentiate in customer services and ncrease customer loyalty...
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