5 reasons why you should consider having Managed Services
1) Lower start-up and maintenance costs.
Hosted solutions have significantly lower start-up costs than on-premise alternatives. The enterprise avoids the capital cost of buying voice servers, Web servers, telephony hardware, speech recognition software licenses, and other system components. The enterprise does not have to dedicate valuable space to the IVR and contact center systems. And, the staffing costs associated with managing and upgrading these systems are eliminated.
2) Shorter time-to-benefit.
Since the infrastructure itself is already running and validated by the hosting provider, deployment time drops significantly. There is less to integrate because the telephony, speech technology, and application licenses are already integrated. Even if changes are required, the entire infrastructure is under the hosted service provider's control so there is less wasteful back-and-forth between the service provider and the enterprise to reconcile differences between data and voice communications. The service provider can simply issue a standard set of specifications that the enterprise has to meet in order to tie in.
3) Get the speech experts working for you.
Hosting companies are better able than in-house IT to maintain voice solution development skills. Creating voice solutions demands specialized experience, such as designing voice user interfaces and integrating voice applications with back-end data systems. Even within a large organization these tasks are sidelines, not the primary business. Hosting companies' focus on developing voice solutions enables them to maintain those skills more cost effectively than in-house IT could. These groups are also better able to help you leverage standards such as VoiceXML, CCXML, SIP and MRCP.
4) Less risk adopting new technology.
Hosted solutions reduce the risks associated with adopting new, rapidly changing technology. To a large extent, hosted services shield their users from these underlying technologies. In the case of hosted IVR and contact center solutions for example, speech technologies - speech recognition, speaker verification, TTS, etc. - are rapidly advancing. VoIP itself is also rapidly changing because of the adoption and evolution of the SIP standard. The hosted service provider must incur the costs of keeping up to date with technology advances. If they don't, their customers can readily switch to another hosted service provider. Organizations that use hosted solutions can more rapidly respond to market changes and new technology because they don't have a capital investment in their own software/hardware infrastructures.
5) The agility advantage.
Hosted solutions have always been a great way to manage growth, especially for organizations experiencing rapid growth and uncertain conditions, such as demand spikes and seasonal demand. Additionally, they provide the ability to quickly launch new services, tune existing solutions and jump to the newest technologies enabling you to continuously improve operations and to maximize customer service.
Hosted solutions have significantly lower start-up costs than on-premise alternatives. The enterprise avoids the capital cost of buying voice servers, Web servers, telephony hardware, speech recognition software licenses, and other system components. The enterprise does not have to dedicate valuable space to the IVR and contact center systems. And, the staffing costs associated with managing and upgrading these systems are eliminated.
Since the infrastructure itself is already running and validated by the hosting provider, deployment time drops significantly. There is less to integrate because the telephony, speech technology, and application licenses are already integrated. Even if changes are required, the entire infrastructure is under the hosted service provider's control so there is less wasteful back-and-forth between the service provider and the enterprise to reconcile differences between data and voice communications. The service provider can simply issue a standard set of specifications that the enterprise has to meet in order to tie in.
Hosting companies are better able than in-house IT to maintain voice solution development skills. Creating voice solutions demands specialized experience, such as designing voice user interfaces and integrating voice applications with back-end data systems. Even within a large organization these tasks are sidelines, not the primary business. Hosting companies' focus on developing voice solutions enables them to maintain those skills more cost effectively than in-house IT could. These groups are also better able to help you leverage standards such as VoiceXML, CCXML, SIP and MRCP.
Hosted solutions reduce the risks associated with adopting new, rapidly changing technology. To a large extent, hosted services shield their users from these underlying technologies. In the case of hosted IVR and contact center solutions for example, speech technologies - speech recognition, speaker verification, TTS, etc. - are rapidly advancing. VoIP itself is also rapidly changing because of the adoption and evolution of the SIP standard. The hosted service provider must incur the costs of keeping up to date with technology advances. If they don't, their customers can readily switch to another hosted service provider. Organizations that use hosted solutions can more rapidly respond to market changes and new technology because they don't have a capital investment in their own software/hardware infrastructures.
Hosted solutions have always been a great way to manage growth, especially for organizations experiencing rapid growth and uncertain conditions, such as demand spikes and seasonal demand. Additionally, they provide the ability to quickly launch new services, tune existing solutions and jump to the newest technologies enabling you to continuously improve operations and to maximize customer service.
Speechouse provides solutions and services that use the best-of-breed voice technologies (Speech Recognition, Speaker Verification and Text-to-Speech) and are tailored to your specific industry needs, automating a wide range of manual processes in all business segments and thereby increasing productivity, reducing costs and improving customer service. The services provided by Speechouse expert team concerning the Voice technologies are:
Application Requirements Analysis
Grammar Development and Update Services
Voice User Interface Design and Tuning
Content Updates
Quality Assurance (Dashboard)
Reporting
Project Management
7x24 System check
The Speech Recognition applications provided with these services run with maximum efficiency, allowing the callers to access what they need in the easiest and fastest way.
Application Requirements Analysis
Grammar Development and Update Services
Voice User Interface Design and Tuning
Content Updates
Quality Assurance (Dashboard)
Reporting
Project Management
7x24 System check
The Speech Recognition applications provided with these services run with maximum efficiency, allowing the callers to access what they need in the easiest and fastest way.
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